12 Tips To Make Your Law Firm One Of The Few Your Clients Will Recommend

Developing the Next Generation of Rainmakers 12 Tips to Make Your law Firm One of the Few Your Clients Will Recommend On Friday I posted: Want Higher Profits Per Partner: Focus on Client Service. Seems like a “no-brainer.” But, BTI Consulting Group surveys  reveal that clients are not pleased with the service they receive from their law firms. In a report titled The Declining Client Satisfaction Antidote, BTI reported that  70% of clients will not recommend their law firm to others. According to the report, clients believe their law firms are: That means any law firm or lawyer whose service is just slightly better will be unique. Just imagine what would happen to your business if clients gave your firm an A+ on client service? Here are 10 easily implemented client service actions to improve service. Help me. Have I missed anything that you would add? I practiced law for 37 years developing a national construction law practice representing some of the top highway and transportation construction contractors in the US.